Thank you for your support and companionship with Wondercise.

FAQs

• I purchased a spin bike from the official website. How can I access exclusive training content?

  Please download the Wonder Core App to access training content specifically designed for the spin bike.

• How do I access exclusive training content for the Pro Max product bought on the official website?

  Download the Wonder Core App to access Pro Max specific training content.

• Will my product warranty and after-sales service be affected if I bought it through the official website?

  No, the warranty and after-sales service for products purchased through the official website will not be affected. Wonder Core will continue to provide full warranty and after-sales support. If needed, please contact customer support (support@wondercore.com) or join the Wonder Core LINE Official Account (https://page.line.me/wondercore)

• Will my membership data and training records be retained after the Wondercise service ends?

  Yes, since Wondercise and Wonder Core share the same Wonder Team membership system, your membership data and training records will be retained and available through Wonder Core. If you prefer not to have your personal data retained, please contact our customer support (support@wondercore.com) or join the Wonder Core LINE Official Account (https://page.line.me/wondercore), and we will stop or delete your data upon your consent. Note that if you refuse to provide essential personal data, it may impact related services.

• How do I request a refund if I subscribed to Wondercise via Google Play Store?

  Please refer to Google Play Store’s refund policy and apply for a refund according to the guidelines.

• How do I request a refund if I subscribed to Wondercise via Apple App Store?

  Please refer to Apple App Store’s refund policy and apply for a refund according to the guidelines.

• How do I request a refund if I subscribed to Wondercise through Stripe on the website?

  Please contact our customer support (support@wondercore.com) or join the Wonder Core LINE Official Account (https://page.line.me/wondercore), and we will assist you with the refund process.

• My VIP membership card is still valid. How do I redeem and use it?

  Please contact our customer support (support@wondercore.com) or join the Wonder Core LINE Official Account (https://page.line.me/wondercore), and we will assist you.

• How will the Sports Butler training program be delivered after the Wondercise service ends?

  To ensure seamless access to your exclusive training content, you’ll be guided through the Wonder Core LINE Official Account (https://page.line.me/wondercore) to a private chat in the Exercise Butler's official LINE account. This will provide you with personalized training support tailored to your needs, ensuring privacy, convenience, and continuity for your personalized fitness experience.